Project terms.

1. The deposit

A deposit of 50% of the agreed build fee is required before any work begins. This deposit secures your place in the project queue and confirms your booking. The deposit is non-refundable except where we are unable to deliver the project.

2. Supplying your materials

Once your deposit has been received, you have 14 days to supply all materials required to begin work. This includes your text content, images, logo, and any other details we have agreed are needed. We will confirm exactly what is required at the time of booking.

3. If you miss the 14-day deadline

If materials are not received within 14 days of your deposit being paid, your project slot will be released. To recommence the project you will need to pay a recommencement fee of £25 and supply all outstanding materials in full at the same time. Payment of the recommencement fee starts a fresh 14-day window. Work will begin once both the fee and all materials have been received. The recommencement fee is non-refundable.

4. Project abandonment

If we have not received your materials or heard from you within 3 months of your deposit being paid, the project will be considered abandoned. In this case your deposit will be retained in full and the project will be closed. No further work will be carried out and no refund will be issued.

5. The remaining balance

The remaining 50% of the agreed build fee is due on completion of the project, before the website goes live or files are handed over. We will issue an invoice at that stage with our bank details for payment by bank transfer.

6. Revisions

Reasonable revisions are included as part of the build process. Changes that fall outside the original agreed scope may be quoted for separately. We will always let you know before carrying out any work that would incur an additional charge.

7. Managed hosting

Where managed hosting is part of the arrangement, a minimum 12-month term applies from the date the website goes live. This reflects the reduced upfront cost of the website build. After the minimum term, hosting continues on a monthly basis and can be cancelled at any time with one month's notice. Hosting fees are invoiced monthly or annually depending on the option chosen.

Included updates and support

Managed hosting includes email support and up to 30 minutes of small text changes to existing pages per month, such as changes to opening hours, prices or contact details. Each monthly allowance runs from the monthly anniversary of the website launch date. Unused time does not roll over or have a cash value. The same monthly allowance applies when hosting is paid annually.

New pages, redesigns, additional functionality and work beyond the monthly allowance are outside the included service. We will quote for these separately and obtain your approval of the cost before beginning the additional work.

8. Your content

You are responsible for ensuring that all content you supply to us is accurate, lawful, and does not infringe the rights of any third party. We are not liable for any claims arising from content supplied by you.

9. Ownership

You own the finished website in full. For managed hosting arrangements, all source files remain available to you on request. For file handover arrangements, all source files are provided on completion.

10. Late payment

Payment is due within 7 days of the invoice date. If payment is not received within 7 days, a reminder will be sent. After 30 days overdue, statutory interest will accrue at 8% above the Bank of England base rate under the Late Payment of Commercial Debts Act 1998. We reserve the right to suspend any hosted services until outstanding balances are cleared. Continued non-payment may result in permanent suspension of hosting and removal of the website from our servers.

11. Hosting suspension

Where we manage hosting on your behalf, failure to pay a hosting invoice within 30 days of the due date may result in your website being taken offline until payment is received. We will always attempt to contact you before taking this step. Reinstatement of hosting following suspension will incur a £15 administration fee.

12. Contact

If you have any questions about these terms, please get in touch before booking. You can reach us at andrew@langleyparkwebdesign.co.uk.

Langley Park Web Design is operated by Andrew Jackson (Sole Trader), County Durham, UK.